Privacy Policy

1. Introduction

This Privacy Policy outlines how Riad Chams collects, uses, and protects your personal information when you visit or interact with our website: www.chamsmarrakech.com.

We are committed to ensuring that your privacy is protected and handled with care and transparency, in accordance with applicable data protection regulations.

2. Data Controller

  • Owner: Riad Chams

  • Registered Address: [Insert full address in Marrakech, Morocco]

  • Contact Email: [Insert contact email]

If you have any questions about this policy or how your data is handled, you may contact us at the email address provided above.

3. What Information We Collect

We may collect the following personal data:

  • Full name

  • Email address

  • Telephone number

  • Booking details (dates, preferences, number of guests, etc.)

  • Country of origin or IP address (for analytics purposes)

  • Any other information you voluntarily provide via our contact or booking forms

4. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries or requests

  • To manage and confirm bookings

  • To improve our website and services

  • To send important service updates or transactional communications

  • For legal, accounting, or regulatory obligations

We do not sell, rent or trade your data to third parties for marketing purposes.

5. Legal Basis for Processing

Your data is processed based on one or more of the following legal grounds:

  • Your consent when you submit a form or request

  • The performance of a contract (e.g., processing your booking)

  • Legal obligations applicable to us

  • Our legitimate interest in maintaining and improving our service

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

7. Sharing of Information

We may share your data with trusted third-party service providers who help us operate our website or booking system, always under strict confidentiality agreements.

These may include:

  • Online booking platforms (e.g. channel managers or booking engines)

  • Website analytics providers (e.g. Google Analytics)

  • Payment processors or IT service partners

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request rectification of inaccurate or outdated information

  • Request the deletion of your data when no longer needed

  • Withdraw your consent at any time (if processing is based on consent)

  • Object to certain processing activities

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at [Insert contact email].

9. Security Measures

We implement appropriate technical and organisational measures to safeguard your personal data against loss, theft, unauthorised access, or disclosure.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their respective privacy policies.

11. Updates to This Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with an updated revision date.

Last updated: [Insert current date]t.